This policy is offered in addition to your statutory rights.
Any items returned for refund or exchange must be in original/fully resalable condition and any labels intact.
For in-store purchases
For purchases made in-store, items can be returned within 14 days for a full refund to the original method of payment.
An exchange or refund to a gift card will be offered for those purchase that are returned within 28 days from the purchase date.
For online purchases
Return by post
You can return your items within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received by our Online Returns Centre within 28 days of receipt of your order otherwise your refund may be refused.
If you return your purchase by post after the time period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. In these circumstances we may instead return your purchase to you and prior to sending it, you will be charged the delivery fee applicable to the products and your location.
A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods at our Online Returns Centre. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.
We recommend that you return the items via a recorded delivery service and retain the proof of postage. More information on how to return online purchases can be found in the: How To Return Your Items section.
Additional information on our Online returns policy can be found here
Return in store
You can also return your online purchase in our store for an exchange or a refund onto a gift card. Items must be returned within 28 days of receipt of your order.
Exchange in store
If you wish to exchange your items you will need to visit a plumb & bath store within 28 days of receipt of your order. Exchanges are not possible if items are returned to our Online Returns Centre.
Right to cancel
UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).